Last updated: July 18, 2026
Get help with IndustryGO on Android and iOS. Support is free; this page does not promise a price or guaranteed response time.
Contact support
Email: [email protected]
Please describe the issue clearly. Useful details include:
- your username or registered email address;
- device, operating system and IndustryGO app version;
- time of the issue and exact steps;
- error message, purchase or transaction ID and, where helpful, a screenshot.
Never send your password, full payment details or one-time security codes.
Quick help
Sign-in and account
Check your connection, the correct sign-in method (email, Google or Apple) and that the latest app version is installed. To remove an account, see Delete account.
Location, map and GPS
Allow precise location for IndustryGO and check that location services and internet access are enabled. Do not use location manipulation. Restarting the app may help if map tiles are missing.
Push notifications
Check notification permission in Android or iOS and the app's notification settings. Battery-saving modes may delay delivery.
Ads and privacy choices
Privacy and advertising choices can be changed in the app. Without consent, only limited or non-personalised ads are requested where available. See the Privacy Policy.
Purchases and subscriptions
First check the purchase status in your Google Play or Apple App Store account. Send support the store transaction ID, but no full payment details. Refunds and cancellation of active subscriptions are handled by the relevant store. Account deletion does not automatically cancel a subscription.
Service status and policies
Security and content reports
Report security issues, fraud, abusive content or harassment through the in-app reporting feature or by email. Include only information needed to investigate. Also contact the relevant authorities for immediate danger or suspected crime.